Tracking your parcel

To track your parcel, use the tracking number that was sent to your email or in a message after you placed the order. Enter it in the search field on our website. You can also write to our Telegram bot or call the support number.

Please make sure you have entered the tracking number correctly. If the information is still not available, please contact our support team and we will investigate the issue.

The status may not be updated for several reasons: the parcel may be in transit and the status information has not yet been updated in the system. Sometimes this may take several days. We recommend checking the status periodically.

Delivery time depends on the destination country, the selected delivery type and other factors. You can find out the exact time when placing an order. We always try to provide the most accurate information about delivery time.

If the parcel has not yet left the sorting center, we can help change the address. Contact our customer service as soon as possible to clarify the possibility of changing the address.

If you cannot find your parcel or it has not been delivered within the specified time, please contact our customer service. We will investigate and do everything possible to find your cargo.

Send us a message via the feedback form, email or call. Indicate the order number, attach a photo and describe the problem. We will check and contact you as soon as possible to offer a solution: return, replacement, exchange or compensation.