Return Policy for Individuals

1. Reasons for returning a parcel to the sender

A private shipment may be returned to the sender in the following cases:

• The recipient refused to accept the parcel.
• The recipient did not contact or could not be found at the specified address.
• The delivery address was entered incorrectly or incompletely.
• The parcel contains items prohibited for transportation or not properly packaged.
• The storage period at the customs warehouse of the recipient country has expired.

2. Return Policy

2.1. Returns are made at the company's rates in effect at the time of return.
2.2. Returns are only possible to the address from which the shipment was made, unless otherwise agreed.
2.3. The parcel is stored at the customs warehouse (or with the courier) for 30 working days before return.
2.4. If return is impossible (for example, the sender refuses to accept the parcel), the Company has the right to dispose of or transfer the parcel for safekeeping with the preparation of a disposal report.

3. Return fee

3.1. The cost of return is paid in full by the sender.
3.2. In case of refusal of prepaid delivery by the recipient, the cost of delivery will not be refunded.

4. Responsibility of the parties

4.1. The company is not responsible for the contents of private parcels.
4.2. The company undertakes to return the shipment intact, unless it was damaged during transportation due to the fault of the sender.
4.3. If the parcel is damaged due to the fault of the company, compensation may be possible in accordance with the insurance conditions or internal rules.

5. Contacts for returns and clarifications

All requests for the return of private parcels are accepted in writing by e-mail, indicated on the company's website, in the "Contacts" section.